Special Features of a Dealer Management System

A dealer management system can improve every aspect of your business. It consolidates your tools into a single platform, streamlining your daily transactions. It eliminates the need for multiple logins to different solutions, making it easy to manage your entire business from one place. There are several types of systems on the market.

Inventory Management

A dealer management system’s inventory management features like us.dealertrack.com help keep track of your product sales, wholesale purchases, and build and deliveries. Some systems can also automatically reorder products that are running low. Perpetual inventory is convenient for small retailers because it synchronizes product levels across multiple sales channels and locations. This type of system also provides features for purchase order processing and invoicing. In addition, inventory software solutions usually come with barcode scanning capabilities that enhance count accuracy. Some systems can also handle shipping orders by lot ID.

Inventory management is complex and must be performed accurately to avoid unforeseen costs. When working with multiple product types, calculating the right amount of stock is especially difficult. In addition, predicting customer demand can be a complex process.

Reporting Functions

Dealership management systems have numerous advantages, including improving inventory management, parts management, and service history. They can also measure KPIs and eliminate manual work. In addition, they offer a variety of reporting options to make it easy to track any inefficiencies. Reporting functions also help to improve customer service, eliminate manual paperwork, and streamline processes.

Reporting functions are an essential feature of a dealer management system. This feature makes it easier for managers to monitor business performance and measure key performance indicators. Some systems also include an intuitive data query tool. Reporting capabilities help users analyze their data and create new business plans. A good reporting function can make the system easy to use, even for those with little or no technical knowledge.

Customer Relationship Management

CRM (customer relationship management) software includes features that help dealerships manage customer relationships. This includes tracking leads, improving ROI across all channels, and allowing dealerships to allocate marketing budgets. It also provides special features for tracking car rentals, which have different parameters and documentation than direct sales. A customer relationship management (CRM) system will also help a dealership determine the best terms for clients and offer alternative deal schemes.

The CRM system is an essential component of a dealer management system. It will help you keep track of customer data and pinpoint inefficiencies in your business. It will also allow you to measure KPIs and benchmark your performance against other dealerships. By automating these processes, a CRM will help you save time and improve profitability. Customer relationship management systems can also improve customer service and satisfaction.

Integration with Other Systems

Integration with third-party systems is a crucial aspect of any dealer management system. Although it is necessary, it is also complex. Dealerships often invest significant time and money in these integrations. Not all DMS providers have successfully integrated with other software systems. Active monitoring, for example, can help prevent 93% of security breaches, but not all suppliers have kept up with the latest updates.

IDMS enables the automaker to have better visibility into dealer inventories by letting it know what parts are in stock at any time. It also helps reduce the cost of shipping parts to dealerships.


Today’s most successful dealers use a DMS to adapt to the demands of their customers and reimagine their operations. The next DMS you choose will determine how well you can pivot and accommodate the changing needs of your employees and customers. Fortunately, there are several options available. 

First of all, a DMS must be flexible. This means it can accommodate some different systems and processes. A flexible DMS can integrate data from multiple systems and make your dealership more efficient. It can help you manage sales, inventory, financing, and more.